Refund policy

Last updated: November 2, 2026

Shopping at dreamydaisy.shop includes a 30-day free return service. Our voluntary return promise operates alongside any mandatory consumer protections.

When you can return an item

You may request a return within 30 calendar days after delivery, including when you change your mind. You do not need to give a reason.

Please return the item in the condition received, with included accessories and original packaging where reasonably available. You may unpack and reasonably inspect the product. Missing packaging alone does not remove statutory rights.

Damage caused by misuse may affect eligibility under our voluntary service, without limiting remedies required by law.

Arranging a free return

Contact barrily.eoq@outlook.com with:

• Your order number.
• The email address used at checkout.
• The products you wish to return.

We will supply the correct destination and a prepaid label or another return arrangement at our expense. We do not charge return shipping, restocking fees, or return handling fees.

For voluntary returns, dispatch the goods within 14 calendar days after receiving the instructions. Retain your proof of posting until the return is completed.

Please contact us before posting goods so we can arrange free shipping. Our correspondence address is not automatically the return destination. Statutory cancellation does not require our approval.

Problems with delivered goods

If an item is damaged, defective, incomplete, or different from its description, notify us promptly. Describe the problem and provide photographs if reasonably available.

We will arrange an appropriate remedy, such as repair, replacement, or refund, and cover related shipping costs. The 30-day voluntary return period does not shorten any longer statutory protection.

Refund calculation

For a complete order returned under this policy, we refund the amount paid for the products and standard outbound delivery.

For partial returns, we refund the returned products and delivery charges refundable under applicable law. We do not retrospectively deduct shipping because the retained merchandise falls below our free shipping threshold.

Refund processing

We review returns and issue refunds promptly after receiving the goods or sufficient evidence of return, as applicable. Refunds are made to the original payment method.

After issuance, funds generally appear within 3–7 business days, depending on your bank or payment provider. Mandatory refund deadlines take priority.

Email us if your refund has not appeared after seven business days.

Cancellation and exchanges

For cancellation before dispatch, contact us immediately so we can attempt to stop fulfillment. If the order has shipped, we will explain the available return options.

Contact us about an exchange so we can confirm availability and the appropriate arrangement.

UK statutory cancellation rights

For most online goods purchases, UK consumers may notify us of cancellation within 14 days after delivery and return the goods within the following 14 days, without giving a reason.

We reimburse without undue delay. Unless collection is offered, we may withhold reimbursement until receiving the goods or evidence of return, whichever occurs first, and reimburse within 14 days of that event. If collection is offered, reimbursement is due within 14 days of cancellation.

Standard outbound delivery is refundable. Optional premium delivery supplements need not be refunded unless legally required. A lawful deduction may apply for diminished value caused by handling beyond what is necessary to inspect the goods.

Our free return arrangement remains available, and our 30-day service supplements these rights. UK government returns guidance

You may cancel using any clear statement or this optional notice:

To: dreamydaisy, barrily.eoq@outlook.com
I/We cancel the contract for the following goods:
Order number:
Ordered on / received on:
Customer name and address:
Date:
Signature, only for a paper notice: